Store Policy
Our Customer Care Promise
We’re committed to transparency, kindness, and making things right. If you ever have an issue with a purchase, service, or experience, please don’t hesitate to reach out. We’ll do our best to resolve it quickly and with care.
Returns and exchanges are accepted within 5 days of purchase with a receipt. Items must be in original condition.
Every customer interaction is an opportunity to build trust and community. Thank you for being part of our story.
Privacy & Safety
Your privacy and security are incredibly important to us. We are committed to protecting your personal information and creating a safe, trustworthy experience whether you're shopping online, attending an event, or simply browsing our site. This policy outlines how we collect, use, and safeguard your information to ensure you can engage with our bookstore and café confidently.
When you make a purchase through our website, your payment is processed securely through trusted third-party providers. These services use encryption and secure protocols to ensure your financial data is protected. We never store your full credit card information on our site.
We collect only the information necessary to serve you well. This may include your name, contact details, shipping address, and order history. We may also collect feedback you voluntarily provide through forms or messages. This data helps us fulfill orders, improve our services, and tailor our offerings to better suit your needs. We respect your privacy and never sell or share your personal information with outside parties.
You may hear from us via email or text after completing a purchase. We’ll contact you to confirm your order, update you on shipping or delays, respond to questions, or share special announcements if you’ve chosen to receive them. If at any point you’d prefer not to receive promotional messages, you can unsubscribe at the bottom of any email.
Our website also uses cookies to enhance your experience, track website performance, and understand how visitors interact with our pages. This helps us provide a more personalized and user-friendly experience. You can manage your cookie preferences through your browser settings at any time.
We believe in transparency and give you full control over your personal data. If you'd like to review, update, or delete the information we have on file—or if you have any concerns about your privacy—you’re welcome to contact us at beyondthebookllc@gmail.com. We’re happy to assist you and will always handle your request with care and confidentiality.
Thank you for trusting us. We’re honored to be part of your reading, gathering, and growing journey.
Wholesale Inquiries
Thank you for your interest in partnering with us. We’re proud to offer a thoughtfully curated selection of books, journals, gifts, and branded merchandise that celebrate storytelling, creativity, and community. If you're a retailer, boutique owner, or local artist who shares our passion for intentional and inspirational products, we’d love to connect.
We currently offer wholesale pricing on a selection of our branded merchandise, including custom mugs, bookmarks, tote bags, and journals—perfect for gift shops, bookstores, cafés, and lifestyle retailers. We welcome both small and large orders, and we’re happy to work with you to customize items for your audience when possible. All wholesale partnerships are handled with care, clear communication, and timely delivery. To request our current wholesale catalog, pricing details, or minimum order requirements, please reach out to us directly at beyondthebookllc@gmail.com with the subject line “Wholesale Inquiry”.
We look forward to the opportunity to grow together and share our products with your community.